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RETURNS POLICY

AT EMOTEEZ WE WANT TO ENSURE THAT YOUR BUYING EXPERIENCE WITH US IS AS SATISFACTORY AS POSSIBLE. IF YOU ARE NOT COMPLETELY HAPPY WITH YOUR PURCHASE, PLEASE READ OUR RETURNS POLICY AND CONDITIONS TO ENSURE YOU ARE ELIGIBLE TO RETURN YOUR PURCHASE.

HOW TO INITIATE A RETURN

EMAIL OUR TEAM AT sales@emoteez.com WITH THE FOLLOWING DETAILS:

  • INVOICE NUMBER
  • REASON FOR RETURN
  • IF THE ITEM IS FAULTY PLEASE PROVIDE DETAILS OF THE FAULT AND ANY PHOTOGRAPHS THAT CAN SHOW THE FAULT

TIMEFRAMES FOR RETURNS

ALL CLAIMS MUST BE SUBMITTED WITHING 3 WEEKS AFTER THE PRODUCT HAS BEEN RECEIVED. FOR PACKAGES LOST IN TRANSIT, ALL CLAIMS MUST BE SUBMITTED NO LATER THAN 3 WEEKS AFTER THE ESTIMATED DELIVERY DATE.

FAULTY PRODUCTS

WE WILL OFFER A REFUND, STORE CREDIT OR AN EXCHANGE (SUBJECT TO AVAILABILITY) ON ANY ITEM PURCHASED FROM EMOTEEZ IF THE ITEM:

  • HAS A GENUINE MANUFACTURING FAULT; AND/OR,
  • DOES NOT CORRESPOND WITH DESCRIPTIONS GIVEN TO YOU.

PLEASE NOTE ANY REFUND FOR A FAULTY ITEM MUST BE CREDITED TO THE ORIGINAL CARD OR ACCOUNT USED AT THE TIME OF PURCHASING THE ITEM.

IF YOUR PREFERENCE IS AN EXCHANGE OF PRODUCT, BUT WE DO NOT HOLD STOCK OF THE SAME TYPE OR SIZE, WE ARE ABLE TO OFFER YOU A REFUND OR A STORE CREDIT TO THE VALUE OF THE ORIGINAL PURCHASE PRICE OF THE ITEM.

YOU ARE ENTITLED TO A REPLACEMENT OR REFUND FOR A MAJOR FAILURE OR HAVE THE GOODS REPAIRED OR REPLACED IF THE GOODS FAIL TO BE OF ACCEPTABLE QUALITY AND THE FAULT DOES NOT AMOUNT TO A MAJOR FAILURE.

PHOTOGRAPHS OF THE FAULT ARE ALSO WELCOMED. PLEASE INCLUDE YOUR ORIGINAL INVOICE NUMBER ALONG WITH ANY PHOTOGRAPHS. WE AIM TO RESPOND TO YOUR EMAIL WITHIN 2 BUSINESS DAYS.

IF A FAULT DOES NOT AMOUNT TO MAJOR FAILURE IN THE ITEM, WE ARE ENTITLED TO ELECT BETWEEN PROVIDING YOU WITH A REPAIR, REPLACEMENT OR OTHER REMEDY.

CHANGE OF MIND

AS OUR ITEMS ARE PRINTED ON DEMAND WE CANNOT OFFER A REFUND OR SWAP FOR CHANGE OF MIND OR FOR CHANGE OF SIZE.

OTHER CONDITIONS FOR RETURNS

WE ARE UNABLE TO PROCESS RETURNS AND STORE CREDITS UNTIL YOUR ITEM IS RECEIVED AND HAS BEEN INSPECTED BY US.

WE INSPECT ALL RETURN ITEMS UPON RECEIPT. UNLESS THE PRODUCT IS FAULTY, IF YOUR RETURNED GOODS ARE ASSESSED AS HAVING BEEN DAMAGED OR OTHERWISE RETURNED OUTSIDE OF THE STIPULATED TIMEFRAME, WE WILL NOTIFY YOU OF THIS ASSESSMENT AND THE GOODS WILL BE RETURNED TO YOU.

WE DO NOT ACCEPT RESPONSIBILITY FOR ITEMS THAT ARE LOST OR DAMAGED BY YOUR COURIER WHEN BEING RETURNED TO US. WE RECOMMEND YOU KEEP A COPY OF YOUR COURIERS TRACKING NUMBER FOR YOUR FOLLOW UP.

WE AIM TO PROCESS YOUR RETURN AND SEND YOUR CREDIT NOTE WITHIN 4 WORKING DAYS OF RECEIVING AND INSPECTING YOUR RETURNED ITEM.

WRONG ADDRESS

IF YOU PROVIDE AN ADDRESS THAT IS CONSIDERED INSUFFICIENT BY THE COURIER, THE SHIPMENT WILL BE RETURNED TO OUR FACILITY. YOU WILL BE LIABLE FOR RESHIPMENT COSTS ONCE WE HAVE CONFIRMED AN UPDATED ADDRESS WITH YOU.

UNCLAIMED SHIPMENTS

SHIPMENTS THAT GO UNCLAIMED ARE RETURNED TO OUR FACILITY AND YOU WILL BE LIABLE FOR THE COST OF A RESHIPMENT TO YOU.

NOTIFICATION FOR EU CONSUMERS

ACCORDING TO ARTICLE 16(C) OF THE DIRECTIVE 2011/83/EU OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL OF 25 OCTOBER 2011 ON CONSUMER RIGHTS, THE RIGHT OF WITHDRAWAL MAY NOT BE PROVIDED FOR THE SUPPLY OF GOODS MADE TO THE CONSUMER'S SPECIFICATIONS OR CLEARLY PERSONALIZED, THEREFORE PRINTFUL RESERVES RIGHTS TO REFUSE RETURNS AT ITS SOLE DISCRETION. THIS POLICY SHALL BE GOVERNED AND INTERPRETED IN ACCORDANCE WITH THE ENGLISH LANGUAGE, REGARDLESS OF ANY TRANSLATIONS MADE FOR ANY PURPOSE WHATSOEVER.


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